Clear communication can make or break trust in healthcare. In this session, Dr. Jeremy Holloway delivers practical strategies for interrupting bias, engaging across cultures, and strengthening resiliency in daily practice. Participants will leave with easy-to-use scripts, a proven framework for cross-cultural communication, and a one-page checklist to support immediate application in their own settings.

Learner Objectives:

1. Define implicit bias and differentiate it from prejudice and stereotype-influenced inequity.
2. Identify two regulatory/standards-based requirements tied to equitable communication (e.g., Joint Commission equity NPSG; HHS Section 1557 language access).
3. Apply the LEARN framework in a practice scenario to enhance patient-provider dialogue.